Privacy Policy

Information we may collect

When you use Brango Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected will depend on the services you use, the choices you make and the checks that may be required before certain activities can be completed.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and information about your requests to our support team. We may also record your communications with us so that we can respond consistently, investigate questions and maintain an accurate account history.

Verification information

To confirm your identity, age, eligibility or ownership of an account, we may request verification documents and related information. This can include information shown on identity documents, proof of address, images or other details needed to complete a verification or security review. We only seek information that is relevant to the purpose of the check.

Payment and transaction information

We may handle records about deposits, withdrawals, payments, account balances, gaming activity and other transactions connected with your account. Depending on the payment method, payment details may be collected or processed by a payment service provider. We may receive enough information to confirm, record and reconcile a transaction without necessarily receiving all of the underlying payment credentials.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, session details and information about how you interact with the site. We may also collect information through cookies and similar technologies.

How we use information

We use personal information for purposes connected with providing and managing the Brango Casino service. The main purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to enquiries, complaints and requests.
• Confirming your identity, age and account information where checks are required.
• Conducting security, fraud prevention, anti-money laundering and responsible gambling checks in general accordance with applicable requirements.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Maintaining the performance, safety and functionality of the website and related services.
• Understanding how players use the website so that we can improve navigation, content and features.
• Sending service messages, account notices and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.

We may use information where it is needed to provide a service you have requested, to protect the security of players and the website, to comply with a legal obligation, or for another legitimate operational purpose. Where consent is used for a particular purpose, you may withdraw that consent as described below. Withdrawing consent does not affect processing that has already taken place or processing that is necessary for other lawful purposes.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, security, customer support, communications, analytics or other essential functions. They should only receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect rights, safety or property, investigate suspected misuse, respond to a valid legal request, resolve a dispute, or meet applicable legal and gambling obligations. We do not treat your personal information as public information. If information is transferred or accessed across borders by a service provider, it may be subject to the privacy requirements that apply in the relevant location.

Cookies, security and storage

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They may help us keep you signed in, remember settings, support security, measure website performance and understand how the site is used. Some cookies are necessary for core functions, while others help with analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be less convenient.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and service providers who need information for an approved business or legal purpose. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and tell us promptly if you suspect unauthorised access.

How long information is kept

We keep information for as long as it is reasonably needed for the purpose for which it was collected, for account administration, support, security, dispute handling and record management. Some records must be kept for a period required by law even after an account is closed. This means that a request to close an account or delete information may not result in every record being removed immediately. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in line with our retention procedures.

Your privacy rights and requests

Depending on the circumstances and the requirements that apply to your request, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, including where information must be retained for legal, security, fraud prevention or dispute-resolution purposes.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information that is no longer needed or where there is another valid basis for deletion. Deletion may be limited where records must be retained.
• Marketing consent: withdraw your consent to marketing communications or ask us to stop sending marketing messages where you have the right to do so.

To exercise any of these rights, or to ask a privacy question, contact support@brangocasino.click. Please include enough information for us to understand your request and identify the relevant account or records. For your protection, we may need to verify your identity before providing information, making an account change or completing a deletion request.

You can usually unsubscribe from marketing messages by using the instructions included in the message. Even if you opt out of marketing, we may still send important service communications, such as messages about your account, security, transactions, verification or changes to our terms and policies.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website. We encourage you to review this page from time to time so that you remain informed about how information may be handled. If a change is significant, we may provide a notice through an appropriate account or website channel.