Betting Rules

1. General betting conditions

By opening an account, accessing a game or placing a bet with Brango Casino, you confirm that you have read and understood the applicable terms, privacy information and betting rules. These rules apply together with any additional conditions shown on a particular game, promotion or transaction screen. If a game has rules that are different from the general rules on this page, the game-specific rules will normally apply to that game.

You are responsible for making sure that online gambling is lawful where you are located. Players in Australia must be at least 18 years old and must not use the service where gambling is prohibited by law. You must provide accurate information when registering and keep your account information up to date. Brango Casino may request information to confirm your identity, age, location or ownership of a payment method.

Only one personal account should be used by each player unless Brango Casino has expressly approved another arrangement. An account must not be shared, sold, transferred or operated on behalf of another person. You are responsible for keeping your login details secure and for all activity carried out through your account until you report suspected unauthorised access.

• You must use your own account and provide truthful information.
• You must not allow another person to place bets through your account.
• You must not use the service for unlawful activity, fraud, money laundering or other improper conduct.
• You must follow the rules displayed for the relevant game or betting product.
• You should check your selections, stake and balance before confirming a transaction.

Brango Casino may refuse access, suspend an account, cancel activity or request further information where this is necessary for security, compliance, responsible gambling or the proper operation of the service. Any review will be handled in accordance with the applicable terms and legal requirements.

2. Placing and accepting bets

A bet is created when you select the relevant game or betting option, enter your stake, review the information shown and confirm the transaction. Before confirmation, check that the game, stake, number of plays, selected options and any other details are correct. A request to place a bet is not necessarily accepted until it has been received and recorded by the system.

Bets are generally accepted only when the service displays a confirmation or the transaction appears in your account history. A bet may be declined, interrupted or not accepted if there is a connection failure, system issue, payment problem, account restriction, insufficient balance or other technical or operational reason. You should not assume that a bet was placed if no confirmation is shown.

Once a bet has been accepted, it will normally be treated as final unless the applicable game rules or these terms allow it to be cancelled, voided or corrected. Requests to change a selection, stake or game after acceptance may not be available. If you believe that a bet was recorded incorrectly, contact the relevant support channel as soon as possible and provide the transaction details shown in your account.

Stakes, balances and transaction records

You may only place a bet using funds available in your account or an approved payment method. The stake shown at the time of confirmation is the amount used to settle the bet. You should review your balance and account history regularly. Account records may include deposits, withdrawals, bets, wins, losses, adjustments, bonuses where applicable and other activity connected with your account.

Technical displays, messages or account balances may occasionally contain an error. If a clear error affects a bet, balance or settlement, Brango Casino may correct the error and take any action permitted by the applicable terms. This may include cancelling an affected transaction or adjusting an incorrect credit or debit. The aim is to restore the account and transaction records to the position that should have applied without the error.

3. Game results and settlement

Games are settled using the result generated or recorded by the relevant game system. For games using random outcomes, results are determined by the technical system used for that game. Each game may have its own information about winning combinations, features, rounds, multipliers, jackpots, cancellations and settlement. Read that information before placing a bet, particularly where a game includes several stages or optional features.

The result shown in the game, account history or official transaction record is used to determine the outcome, subject to correction of an obvious technical or administrative error. Screenshots, browser displays or personal notes may help with an enquiry but do not normally replace the official records held by Brango Casino.

A completed game round will normally be settled even if you disconnect, close your browser or leave the website before the result is displayed. If the system records that a round was started and can determine its outcome, the recorded result may be used for settlement. If an interruption prevents the result from being determined, the round will be reviewed under the relevant game rules and operational procedures.

Invalid, void or interrupted bets

A bet or game round may be declared invalid or void where it was placed because of a material system error, a processing fault, an incorrectly displayed price or rule, unauthorised activity, a duplicate transaction or another circumstance covered by the applicable terms. Where a transaction is voided, the usual outcome is that the relevant stake is returned, subject to any lawful adjustment or investigation.

Brango Casino may investigate unusual activity, suspected misuse, collusion, fraud or attempts to exploit a technical fault. During a review, related transactions or withdrawals may be held or restricted where reasonably necessary. Any action taken will be based on the available records, the relevant rules and applicable legal obligations.

• Do not attempt to use a known technical fault or display error.
• Do not use automated tools, scripts or other methods designed to interfere with a game or betting system.
• Do not coordinate with other players to manipulate an outcome or obtain an unfair advantage.
• Report suspected errors or unauthorised activity promptly through the available support process.

4. Deposits, withdrawals and account reviews

Deposits and withdrawals are subject to the available payment options, the applicable transaction conditions and any identity or security checks. You should use a payment method held in your own name unless another arrangement has been expressly approved. A payment may be rejected or delayed if the method is unsupported, the details do not match, the transaction is reversed, the account requires review or the payment provider does not complete the transaction.

Before a withdrawal is processed, Brango Casino may need to verify your identity, age, source of funds, payment ownership or compliance with account rules. This is a normal part of account security and responsible financial controls. You may be asked to provide clear and current documents. Do not send documents through unofficial channels or disclose your password to another person.

You remain responsible for checking that your payment details are correct. Brango Casino is not responsible for a transfer sent to incorrect details supplied by you, except where required by law. Your bank, card issuer or payment provider may apply its own fees, processing conditions or currency conversion rules. Any such conditions are separate from the betting rules.

If an amount is credited to your account by mistake, you must not spend or withdraw it. Notify Brango Casino through the available support process so the records can be corrected. Brango Casino may recover an incorrect credit or offset it against funds in the account where permitted.

5. Complaints, responsible gambling and changes

If you have a question about a bet, game result, transaction or account record, review the information in your account first and then use the available customer support process. Include the relevant date, game, transaction reference and a clear description of the issue. Do not include your password or unnecessary payment information. Providing complete details can help the matter be reviewed efficiently.

Complaints are assessed using the available account, game and transaction records. A review may require additional information from you. Where a matter concerns a payment provider, internet connection or device, the issue may also need to be checked with that provider. Brango Casino may provide the outcome of a review and any available next step in accordance with its complaints process and applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money that you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and do not chase losses by increasing your stakes.

• Set personal spending and time limits before playing.
• Keep gambling separate from essential household spending.
• Do not borrow money or sell possessions to fund gambling.
• Stop playing if gambling is affecting your mood, work, relationships or finances.
• Use the responsible gambling tools and account restrictions made available to you.
• Seek independent support if you are worried about your gambling.

You can ask for information about available account controls, cooling-off options, deposit restrictions or self-exclusion through the relevant support process. If you choose self-exclusion, do not create another account or try to access the service during the exclusion period. Independent gambling support services are also available in Australia and may provide confidential advice.

Updates to these rules

These rules may be updated to reflect changes to the service, games, security practices or legal requirements. The current version published on the website applies to future activity from the time it takes effect. You should review the rules periodically and before placing a bet. If you do not agree with an updated rule, stop using the relevant service and follow the available account closure or support process.